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Jack Hoffmann blocked website
Hi.
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
https://cricketonlinehd.com/blog/tag/paid-live-cricket-hd/
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Jack
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
https://cricketonlinehd.com/blog/tag/paid-live-cricket-hd/
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Jack
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.
Thank you for understanding.
All Answers
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
I see you have already the concern team and they are helping you with above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.
I'm afraid, though, that I don't really understand what's happening.
Who is helping me with my problem?
The AVG chat site refered me to this link but I've not yet received any suggestions to solve my problem.
Best wishes,
Jack
I apologize for the misunderstanding. Could you please let us know while you are accessing the webiste do you get pop up from AVG. If so could you so be kind to share us the screenshot. If you are not getting any pop up please share us the screenshot when you are accessing the website what error do you encounter? To do so click on the link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screemshot&supportType=home) .
Awaiting your response.
I have replied to your mail but my reply has bounced back saying the addrees was incorrect.
I resend it here with the screen shot attached at the end:
Thanks for your response, Syed.
Here is the screenshot:
And here is the reply I received from the website in question:
Hi,
Here the proof of google safe browsing result:
https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fmycrichd.com
There is no unsafe content or virus deductible on our site.
Please install https://anydesk.com/en
After installing anydesk give me the any desk user ID. I will connect remote access to fix your issue.
Thanks,
Support Team <mycrichd@gmail.com> wrote:
Hi,
Nothing Virus on our website. You may check here: https://sitecheck.sucuri.net/results/mycrichd.com
Please disable your apps to enter the site or use any other device.
Thanks,
Super Admin.
Looking forward to hearing from you,
Best wishes,
Jack
Thank you for sharing us the screenshot. please submit the URL to our developers for analysis.
Click this link (https://www.avg.com/en-ww/false-positive-file-form#pc) to submit the form.
Our developers will check and get back to you as soon as possible.
Until then you can add this website to the Exceptions.
AVG >> Menu >> Settings >> General >> Exceptions
Problem.
I have tried to send this:
This is what I sent:
Best wishes,
Jack
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.
Thank you for understanding.
I've tried again.
Still same result.
We've a specialized whitelisting team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -19482063
Please click on 'see details' in the threat notification that you receive from AVG & then share us the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)of it for better clarity.
Meanwhile your patience and cooperation is very much appreciated.
Thank you for understanding.
Here is the screenshot:
I am glad to help you. Our whitelisting team will get back to you via email as soon as possible.
Thank you for understanding in advance!
Thank you so much for your excellent help in this matter.
The team you refered me to has solved the problem.
Best wishes and good weekend.
Jack
We would like to inform that concern team will contact you via email.
Thank you.